About the Role

Are you a trusted, highly skilled IT support professional with a passion for delivering exceptional, discreet, and personalised technology services? We’re seeking an IT Support Engineer to provide dedicated, white-glove support to our Chair, their immediate teams, and executives.

In this highly autonomous and relationship-driven role, you will act as the critical link between our Executives and the broader IT function, ensuring seamless, secure, and proactive support across office, residential, and travel environments — locally and globally.

No two days will be the same. You’ll demonstrate professionalism, adaptability, and discretion while operating in fast-paced and sometimes high-pressure environments. Your calm demeanour, technical acumen, and ability to anticipate needs will set you apart.

• Deliver Level 1 & 2 white-glove IT support for our Chair, their staff, and nominated executives.
• Partner with their support teams to coordinate IT service continuity across domestic and international travel.
• Provide responsive, after-hours and on-call support, including international time zone coverage as required.
• Maintain and monitor IT systems at private residences, corporate offices, and personal devices.
• Liaise with IT delivery teams to drive proactive maintenance and issue resolution within SLAs.
• Manage and track support requests using service management tools and contribute to ongoing improvement initiatives.
• Support IT project delivery and evaluate software/hardware solutions based on evolving needs.
• Create concise end-user training materials and documentation.
• Be available to travel with executives to provide onsite technical assistance when required.

About you

• Certificate or Diploma in IT, Networking or related field (Bachelor’s degree preferred).
• 5+ years of hands-on IT support experience, ideally in executive or high-profile environments. (yachts, residences ect )
• Exceptional communication and interpersonal skills with a high degree of discretion and emotional intelligence.
• Demonstrated success managing high-pressure or sensitive situations with professionalism.
• Proven expertise with:
  • Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
  • Mobile device support, international roaming troubleshooting
  • Video conferencing (Zoom Rooms, MS Teams Rooms, Cisco Webex)
  • Network familiarity (Cisco, Aruba, Ubiquiti is a plus)
  • ITIL-based service management and documentation

·          Experience in luxury service, hospitality, or concierge-style roles is highly desirable